FAQ

What size should I order?

Measure your pet's chest first (around the widest part of the ribcage), then the neck (where a collar sits) and the back length (base of the neck to the base of the tail) for the nun; for the priest, the neck and the height (base of the neck down to the bottom of the chest). Then tap Size chart under the size buttons (inches and cm). Each costume comes in S, M and L, for cats and small dogs. Between two sizes? Go one up: a costume that is a little loose is comfier than one that is tight. Not sure? Email support@hauntglow.com with your pet's measurements and weight, and we'll pick with you.

Ordering for Halloween?

Your estimated delivery dates are shown right under the Add to cart button before you pay. Check them against October 31: if the dates land after Halloween, we would rather you knew now than on the day.

How long does shipping take?

We prepare your order within 1–2 business days. Then delivery takes 7–14 business days in the United States, 8–15 in the United Kingdom and Europe, 10–18 in Canada, Australia and New Zealand, and 12–21 everywhere else. Shipping is free and tracked; your estimated arrival dates are shown right under the Add to cart button.

Not arrived by the end of its window? Email us and we re-ship it or refund you in full, your choice.

Will I have to pay customs?

Nothing is added at checkout. Many orders arrive with nothing to pay. If customs or the carrier asks you to pay an import fee at delivery, pay it, then email us the receipt at support@hauntglow.com: we refund it in full, usually within 48 hours. Australia: no customs charges on this item.

Can I return it?

Yes. You have 30 days from delivery, for any reason. "My cat refused to take holy orders" counts. Email support@hauntglow.com with your order number and we reply within 24 hours, Monday to Friday, with instructions. Faulty, damaged or wrong item: we pay for the return, and often we don't even ask for it back. Changed your mind: you cover the return postage, and the item should come back unused and in its original packaging. Refunds reach your original payment method within 5 business days once the return is confirmed.

I ordered the wrong size or character. Can I change it?

If it hasn't shipped yet, yes: email us within 12 hours of placing your order and we swap it before it leaves the warehouse, free. After that, no drama either: tell us when it arrives, we ship the right one and sort the first one out afterwards.

How do I track my order?

You get a tracking number by email as soon as your parcel leaves the warehouse, 1–2 business days after you order. The first scan can take 3–5 days to show up; that's normal and doesn't mean the parcel is lost. Can't find the email? Send your order number to support@hauntglow.com and we'll send you the link.

Will my pet actually wear it?

Most pets get used to it after two or three short tries. Put it on calmly with a treat, keep the first sessions to a few minutes, and take the photos while they're relaxed. Nothing should press on the neck: if it does, go one size up. Never leave your pet alone in a costume, and take it off if they seem stressed or too warm. And if it's just not their thing, the 30-day guarantee covers you.

How do I wash it?

Hand wash cold with a mild detergent, no bleach, and lay flat to dry. Don't tumble dry or iron the printed parts.