Refund policy

30-Day Money-Back Guarantee

We want you to love your HauntGlow kit. If you are not happy with it, you have 30 days from the day it is delivered to request a refund.

Arrives before Halloween — or your money back

If you order before the cut-off date shown on our website and your kit arrives after October 31, contact us and we will refund you in full.

How to request a refund or a return

Email support@hauntglow.com with your order number, and a photo if the item arrived damaged. We reply within 24 hours, Monday to Friday. Please do not send anything back before contacting us: returns shipped without prior agreement cannot be processed. Once your request is approved, we will send you the return address and instructions.

Returned items must be in their original condition, unused and in their original packaging. Return shipping is at the customer's expense, unless the item was damaged, incomplete or incorrect.

Damaged, incomplete or incorrect orders

If your kit arrives damaged, incomplete, or is not what you ordered, email us a photo within 7 days of delivery. We will replace it or refund it in full, at no cost to you.

Refund timing

Approved refunds are issued to your original payment method within 5 business days of approval. Depending on your bank or card issuer, it can take a further 3 to 10 business days to appear on your statement.

Cancelling an order

Orders can be cancelled free of charge within 12 hours of purchase, as long as they have not yet shipped. After that, the standard refund process above applies.

Right of withdrawal (EU customers)

Customers resident in the European Union may withdraw from their purchase within 14 days of delivery, without giving a reason, in accordance with the French Consumer Code (Articles L221-18 and following). Email support@hauntglow.com to exercise this right.

Contact

Questions about a refund? Email support@hauntglow.com — we answer every message within 24 hours on business days.